HealthSpective App

Can I sync my third party device using the HealthSpective app?

If you're using a third party device, such as a Fitbit or Garmin, you can only sync per your manufacturer's instructions. Our system will update with all third party device activity every four hours.

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How long does syncing take?

Whether you're syncing via the HealthSpective app or physically plugging your Movband into the computer with the USB charging cord, syncing should only take a few seconds. The display of your Movband will indic...

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Can I sync my Movband 2 using the HealthSpective app?

The Movband 2 cannot sync wirelessly with the HealthSpective app. To sync your Movband 2, please visit here.

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Do I need a physical device to track my steps and use with the Move dashboard?

No. If you have an iPhone and/or Apple Watch with Apple Health or an Android device with Google Fit, you can connect that account to your HealthSpective Engage account as your primary device to gather your acti...

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How often does Apple Health/Google Fit pull over activity into my Move dashboard?

Unlike a traditional third party device, your activity from your Apple Health or Google Fit account is not automatically synced in your HealthSpective dashboard. To sync, simply log into your HealthSpective acc...

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Can I register my Apple Health/Google Fit with a computer?

You can create your HealthSpective Engage account on a computer (visit www.dhsgroup.com/hello to get started) but you must install the HealthSpective app in order to add your Apple Health or Google Fit accounts...

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What other data can the Move dashboard pull over from Apple Health/Google Fit?

Currently, the Move Dashboard only pulls over your activity (steps and miles) and if you input them, your Fitness Events.

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What devices are compatible with Apple Health?

Apple Health is available on most Apple devices; for a complete list of compatible devices, please visit their website - https://www.apple.com/ios/health/. Apple Health also allows the Apple Watch to be compati...

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What devices are compatible with Google Fit?

Google Fit is integrated with many different manufacturers. A full list of compatible devices is available on their website - https://www.android.com/wear/. If you have one of these devices, simply connect it w...

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How do I pair my Movband 4 with the HealthSpective app?

After creating your HealthSpective account, you will be prompted to add your device. To pair your Movband 4 so that it is added to your account, you will need to enter the PIN. Your Movband's PIN is located on ...

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