Third Party Device Questions

Third Party Device User Guide

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How do I sync my activity to my dashboard with a third party device?

Once you've successfully registered your third party device with your account, all you need to do is sync your device based on your manufacturer's syncing instructions. As long as you've synced your activity wi...

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What third party devices are compatible with the Move dashboard?

The HealthSpective Engage Move dashboard is compatible with: DHS Group Movband 2, Movband 3, Movband 4 Fitbit Blaze, Alta, Flex, Flex 2, Charge, Charge HR, Charge 2, Force, One, Surge, Ultra, Zip, Fitbit ...

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I don't have a Move account; how can I create an account and connect my third party device?

There are two ways to get started with a Move account and register your third party device: If you belong to a corporate organization If you belong to a corporate organization, there are a couple ways to get ...

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How do I add my third party device to my existing Move account?

You can add your third party device to your existing Move account. You will first want to remove your existing device. To do so, please log into your dashboard and choose the My Account tab at the top. Th...

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How can I view my hour by hour activity from my third party device?

Currently, if you have a third party device linked with your Move account, the ability to view hour by hour activity is not available. You can only view your daily total.

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Can I still use my third party device account?

Absolutely! You can use both your Move Dashboard and third party account if you wish.

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Do I need to install the Movband Sync software if I have a third party device?

You only need to install the Movband Sync software if you are using a Movband. Otherwise, all you need to do is add your third party device to your Move account (dhsgroup.com/hello) and follow the third party d...

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What activity trackers only track workouts?

The following activity trackers and apps only capture workouts and therefore cannot be added as a Primary Device: Life Fitness Strava MapMyFitness Some third party manufacturers, devices, and apps allow user...

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How do I buy a subscription token?

To purchase your subscription token, please visit our online store. You can also navigate to our online store right from your Move Dashboard on your Devices page:

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