Medical Dashboard FAQs

Where does this medical data come from?

We obtain claims data from your insurance claim carrier that processes your claims data.

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How do I delete my HealthSpective Engage Medical account?

You will need to contact Customer Success to deactivate your HealthSpective Medical Account. Please contact info@dhsgroup.com.

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How often does my Engage Medical dashboard update?

The data in your HealthSpective Engage Medical dashboard updates once a month.

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How is my Health Condition Status assessed?

The Health Condition Status indicates your health level status based on data aggregated into the system such as: claims data and/or any biometric screenings and Health Risk Assessments you may have completed. A...

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How is my Health Engagement Score calculated?

Your score is calculated based on various factors that may impact your health status. This can include screenings that you have achieved or need to achieve, as well as biometrics and Health Risk Assessment data...

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What can I do to improve my Health Engagement Score?

You can find an explanation of what factors attribute to your Health Condition Status directly on your Engage dashboard. To improve your Health Condition Status, take a look at those factors which are negat...

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What does the prescription status mean?

'New' status indicates that the prescription was a new one, not a refill of an existing prescription. 'Refill' status indicates that the prescription was refilled at the listed date and was not a brand new p...

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Can I manually update my biometric information?

Currently, you are unable to manually edit biometric data in your HealthSpective Engage dashboard. To access your health data in Move, log into your HealthSpective dashboard. Select the Medical tab on the top ...

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Where do my biometric results data come from?

Your biometric results can come from lab data obtained from your insurance carrier and/or from biometric screenings conducted by a 3rd party vendor at the request of your company. Often, companies have biometri...

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How often is biometric data updated?

This depends on the source of the data and the frequency of updates. For example, onsite biometric screenings related to a wellness program are typically conducted once a year whereas data obtained through a la...

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