Movband 101 & Activity Tracking Devices with Move

I need help registering my Movband 2!

The first time you connect your Movband 2 to your computer with the software running, you should be prompted to create an account. Please note, one of the most common reasons we see for such an issue is simply ...

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My computer keeps saying “Failed to Read Device” when I plug my Movband in - help!

When connecting your Movband to your computer, your Movband should sync automatically. However, you may periodically receive a sync error if something goes wrong. If you receive the error message "Failed to rea...

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How do I change between miles and kilometers?

Movband 2, 3, & 4: Your Movband will default to imperial units (miles). To change to metric units (kilometers), log into your Move Dashboard in a web browser. 1. Click on the Welcome, Name drop down menu an...

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What do I do if there is already data on my Movband?

The Movband utilizes a 3-D accelerometer which is constantly tracking movement. Because of this, the Movband will capture move data during the shipping process. This past activity will be cleared from the devic...

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Can I add 2 Movbands to my account?

No. While users are able to add multiple devices to their account, only one device can be a Movband. If users wish to add additional devices, they must be third-party devices compatible with the HealthSpective ...

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How do I sync my Movband 2?

To sync your Movband 2, you’ll need two things: (1) the Movband SYNC software running on a computer, and (2) your device properly connected to the computer. First, make sure you have our Movband SYNC software d...

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How do I prevent my Movband 2 device from falling out of the band?

It is very important to correctly secure the device in the wristband *before* putting it on. Start by putting the USB part into the larger of the two holes. Then bring the wristband up to meet the device and in...

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How do I sync my Movband 2 using a Mac?

To sync your Movband 2, you’ll need two things: (1) the Movband SYNC software running on a computer, and (2) your device properly connected to the computer. First, make sure you have our Movband SYNC software ...

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How do I sync my Movband 2 using a PC?

To sync your Movband 2, you’ll need two things: (1) the Movband Sync software running on a computer, and (2) your device properly connected to the computer. First, make sure you have our Movband SYNC software ...

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How do I set up & register my Movband 2?

Important: Please make sure you are registered and have synced your device before you use your Movband for the first time. Using your Movband prior to registering your account will cause you to lose the activit...

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