Movband 101 & Activity Tracking Devices with Move

Can I add steps to my Movband 2 display?

Unfortunately, the Movband 2 does not have the ability to display steps on the device. The Movband 2 only shows the time, moves and cumulative miles. To view steps, please log into your Move dashboard and chan...

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What if my Movband stops tracking my moves?

Movband 2 & 3: If you notice that your Movband 2 or 3 has stopped tracking activity data, the moves and miles seem to be stuck at the same number for an extended amount of time even after moving, please fol...

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How do I reset my activity on my Movband?

Movband 2 & 3: Your Movband 2 will automatically reset its moves every day at midnight, but the distance (miles) will continue tracking until you manually clear the mileage data. You can reset by p...

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Do I need Wi-Fi to Sync?

Movband 2 & 3 (Syncing via USB): You will need Wi-Fi to sync your Movband 2 or 3 via USB cord on your computer. Movband 3 & 4 (Syncing with Mobile App): To sync or use the mobile app, you will need some...

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Ho do I set or change my personal goal?

Movband 2, 3, & 4: To set a personal goal, log into your Engage Dashboard using a web browser at www.dashboard.movable.com and click on the drop-down menu in the upper right corner of your account dashboard...

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I received an error saying, “No Device Detected,” what should I do?

Movband 2 & 3: We have seen with some Windows 8 & Windows 10 operating systems that they are not compatible with our Movband Sync software and/or our Movbands. If you receive “No Device Detected” error...

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I just received my Movband and I noticed there’s discrepancy between what was just synced and what’s on my device

Movband 2, 3, &4: When you register your Movband, an initial sync is performed between your Movband and your newly created account. During this first sync, any activity that exists on the Movband is conside...

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How do I register a replacement Movband?

Movband 2 & 3: To register your replacement Movband 2 or 3 to your existing account, please follow the steps below: 1. Log in to your Move dashboard on a web browser (we recommend using a computer). 2. ...

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I measured my distance on a treadmill or track, and my Movband is showing different mileage. Why?

Movband 2, 3, & 4: Movbands were designed to capture your average daily movement to give you a good gauge of when you need to move more. The majority of our total daily movement comes from steps, with the r...

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How should I use my Movband when biking?

Movband 2, 3, & 4: Because your hands are mostly stationary on the handlebars when biking, and thus not picking up your movement, we recommend that you either wear your Movband around your ankle or secure i...

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