Movband 101 & Activity Tracking Devices with Move

How does my Movband track movement?

Movband 2, 3, & 4: Movband 2 and 3 tracks all movement – not just steps – using a 3D accelerometer. The accelerometer tracks movement on three axes (side to side, up and down, and back and forth) and can de...

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How do I register more than one Movband using a single computer?

Movband 2 & 3: First, sign out of the first account in your web browser. Next, connect the second device to the computer, and if the Movband Sync program hasn’t already started, locate and launch the progra...

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What do I do if there is already data on my new Movband?

Movband 2, 3, & 4: The Movband utilizes a 3-D accelerometer which is constantly tracking movement. Because of this, the Movband will capture move data during the shipping process. This past activity will be...

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Can I add multiple Movbands to one account?

Movband 2, 3, & 4: No. While users are able to add multiple devices to their account, only one device can be a Movband. If users wish to add additional devices, they must be third party devices compatible w...

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Should I charge my Movband before I register?

Movband 2, 3, & 4: Yes, we recommend charging the Movband's battery before registration however, be sure to register your Movband as soon as it's fully charged. All activity prior to registration and the f...

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What happens if I didn’t sync before my battery died?

Movband 2, 3 & 4: If your Movband battery dies before you have a chance to sync, don’t worry, your data is stored until the point that the Movband died, and will sync over to your dashboard. If your battery...

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How do I locate my Movband's serial number or device ID?

Movband 2 & 3: To obtain the serial number, connect your Movband to the computer with the Movband Sync software running. If on a Windows computer, please right click on the Movband arrow icon in the system ...

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How will I know when my Movband is fully charged?

Movband 2: To see if your Movband 2 is fully charged, connect your Movband to the computer with the Movband SYNC software running. If on a Windows machine, you will then right click on the Movable icon (an arr...

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What should I do if I am not prompted to register on a computer?

Movband 2: After connecting the device to your computer and downloading the sync software, the account registration page should load in your web browser. If you are not prompted to create an account, you’ll wan...

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How do I install the Movband Sync Software for Chrome?

The Movband Sync app for Chrome can be installed on your Chromebook or any other computer that has the Google Chrome web browser installed. To install our Movband Sync app for Chrome, please follow the instruct...

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