Movband 101 & Activity Tracking Devices with Move

How do I sync the Movband 4?

The Movband 4 only syncs wirelessly with the HealthSpective app. Be sure you've installed the most recent version of the app on your mobile device and that your Bluetooth is enabled. To sync: ...

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How do I set up and register my Movband 4?

*Please note, the Movband 4 is only compatible with the HealthSpective app. It cannot register and/or sync with a computer (and therefore does not require the Movband Sync software). To be sure that your mobile...

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How do I sync my activity to my dashboard with a third party device?

Once you've successfully registered your third party device with your account, all you need to do is sync your device based on your manufacturer's syncing instructions. As long as you've synced your activity wi...

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How can I view my hour by hour activity from my third party device?

Currently, if you have a third party device linked with your Move account, the ability to view hour by hour activity is not available. You can only view your daily total.

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Can I still use my third party device account?

Absolutely! You can use both your Move Dashboard and third party account if you wish.

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Do I need to install the Movband Sync software if I have a third party device?

You only need to install the Movband Sync software if you are using a Movband. Otherwise, all you need to do is add your third party device to your Move account (dhsgroup.com/hello) and follow the third party d...

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What activity trackers only track workouts?

The following activity trackers and apps only capture workouts and therefore cannot be added as a Primary Device: Life Fitness Strava MapMyFitness Some third party manufacturers, devices, and apps allow user...

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Why do I need a Move annual license (token)?

If you are a Move user that wishes to use a third party device (rather than a Movband) and do not belong to a corporate organization, you can purchase a subscription token so that you can add your third party d...

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How do I redeem my Move annual license (token)?

Once you’ve purchased your subscription token from our online store, you will be presented with an order confirmation screen that will contain your alpha-numerical token. This order confirmation will also be em...

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How long does my Move annual license (token) last?

Your subscription token will expire 365 days after redemption.

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