Movband 101 & Activity Tracking Devices with Move

Can I purchase multiple Move annual licenses (tokens)?

Yes, you can. Just be sure to add the desired amount of subscription tokens to your cart upon check out in our online store.

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How do I redeem multiple subscription tokens?

To redeem multiple subscription tokens, be sure to first log into your Move account. Then navigate to your Devices page. Enter your first alpha-numerical token in the token redemption field and submit. You ca...

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Can I purchase a token for less than 12 months?

No, at this time, you can only purchase a subscription token with 1 year of access.

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If my subscription token expires and I redeem another, will I have to re-add my third party device?

No, you will not have to re-add your third party device. Your device will still remain on your account, but if your subscription token has expired it will not sync your activity. Once you add another subscripti...

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What happens if I let my subscription token expire without purchasing another?

If your subscription token expires, your third party device will no longer sync your activity to your Move account.

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How much time will I receive if I purchase and redeem multiple tokens at one time?

You will receive 1 year’s worth of access for every subscription token you redeem.

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How do I know how much time on my subscription token I have left?

You can check on the expiration date of your subscription token by logging into your Move account and navigating to your Devices page. Your expiration date is listed under “Have a token to redeem?”.

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Will I be notified when my subscription token is running out?

Yes, you will receive an email when you have 1 month remaining before your subscription token expires.

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If I redeem a new token before my current token is expired, will the time extension be added after my expiration date?

Yes, time will be stacked, meaning if you have one month remaining in your subscription token and you redeem a second subscription token, you will have 1 month plus one year of access.

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How can I check on the status of my subscription token order?

Once you’ve purchased your subscription token from our online store, you will be presented with an order confirmation screen that will contain your alpha-numerical token. This order confirmation will also be em...

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