Movband 101

How can I change or set the time on my Movband?

Movband 2 & 3: During the syncing process, the time on your Movband is set to match the that of your computer. To do this, the Movband Sync client looks at the time zone setting of your computer and sets th...

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Is my Movband waterproof?

Movband 2 & 3: Your Movband 2 is water-resistant, NOT waterproof. Water-resistant means that your Movband 2 can withstand accidental splashes of water, temporary rain, snow and other wet weather, but should...

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I need help registering my Movband 2!

The first time you connect your Movband 2 to your computer with the software running, you should be prompted to create an account. Please note, one of the most common reasons we see for such an issue is simply ...

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How do I install the Movband Sync Software on my Mac?

To sync your Movband with your computer, you'll need to have the Movband Sync software installed and running. Begin by opening up a new tab or window in your web browser and navigating to www.dhgroup.com/hello....

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How do I Install the Movband Sync Software on my Windows Computer?

To sync your Movband with your computer, you'll need to have the Movband Sync software installed and running. Begin by opening up a new tab or window in your web browser and navigating to www.dhgroup.com/hello....

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My computer keeps saying “Failed to Read Device” when I plug my Movband in - help!

When connecting your Movband to your computer, your Movband should sync automatically. However, you may periodically receive a sync error if something goes wrong. If you receive the error message "Failed to rea...

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How do I change between miles and kilometers?

Movband 2, 3, & 4: Your Movband will default to imperial units (miles). To change to metric units (kilometers), log into your Move Dashboard in a web browser. 1. Click on the Welcome, Name drop down menu an...

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What do I do if there is already data on my Movband?

The Movband utilizes a 3-D accelerometer which is constantly tracking movement. Because of this, the Movband will capture move data during the shipping process. This past activity will be cleared from the devic...

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Can I add 2 Movbands to my account?

No. While users are able to add multiple devices to their account, only one device can be a Movband. If users wish to add additional devices, they must be third-party devices compatible with the HealthSpective ...

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Movband 2 User Guide

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