Movband 101

How can I change or set the time on my Movband?

During the syncing process, the time on your Movband is set to match the that of your computer. To do this, the Movband Sync client looks at the time zone setting of your computer and sets the time on the Movba...

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How should I use my Movband when swimming?

The Movband is NOT waterproof and should not be used while swimming or participating in water sports.

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How do I install the Movband Sync Software on my Mac?

To sync your Movband with your computer, you'll need to have the Movband Sync software installed and running. Begin by opening up a new tab or window in your web browser and navigating to dhsgroup.com/hello. O...

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How do I Install the Movband Sync Software on my Windows Computer ?

To sync your Movband with your computer, you'll need to have the Movband Sync software installed and running. Begin by opening up a new tab or window in your web browser and navigating to movable.com/hello. On...

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How do I install Movband Sync for Chrome?

The Movband Sync app for Chrome can be installed on your Chromebook or any other computer that has the Google Chrome web browser installed. To install our Movband Sync app for Chrome, please follow the instruct...

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My computer keeps saying “Failed to Read Device” when I plug my Movband in - help!

When connecting your Movband to your computer, your Movband should sync automatically. However, you may periodically receive a sync error if something goes wrong. If you receive the error message "Failed to rea...

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I just received my Movband and I noticed there’s discrepancy between what was just synced and what’s on my device

When you register your Movband, an initial sync is performed between your Movband and your newly created account. During this first sync, any activity that exists on the Movband is considered preexisting activi...

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How do I register a replacement Movband to my existing account?

To register your replacement Movband to your existing account, please follow the steps below. 1. Log in to your Move dashboard. 2. Navigate to the *Devices* tab under your *My Account* page. 3. Remove your cur...

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How do I change between miles and kilometers?

First, login to your dashboard and go to “My Account” under "Welcome, Name." Under the My Account tab, select "Preferences." Looking at “Unit Preferences,” select your preferred distance and then click “...

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I measured my distance on a treadmill or track, and my Movband is showing different mileage. Why?

Movbands were designed to capture your average daily movement to give you a good gauge of when you need to move more. The majority of our total daily movement comes from steps, with the remainder of movement co...

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