Move Dashboard FAQs

How do I sync a band that was previously synced with another user's account?

In order to sync a band that was previously synced to another account, you must have the username and password of the previous user. Once logged in with the previous owner's username, click on the drop-down m...

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Can I create an account with a previously used Movband?

If you received a Movband from a friend or have a previously used Movband, you can create your own account and use it for yourself. You will first want to remove the Movband from its existing account. Please l...

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Why would I want to have multiple devices registered with my account?

The ability to register multiple devices with your account is helpful if you wish to include fitness events with your account. To learn more about fitness events, please view What is a Fitness Event? Please not...

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How do I view my hour-by-hour activity?

In order to view your activity by the hour, log into your account and make sure you're in the Move module's Activity page. From there, you can customize your view by either selecting, "Today" or "Custom Range...

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How do I set or change my personal goal?

To set a personal goal, click on the drop-down menu in the upper right corner of your account dashboard labeled, "Welcome, (Name)." Click "My Goals" and a window to set your goals will appear.

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What is the rolling leaderboard?

When viewing the group leaderboard on the Groups page, you may notice that the group leader board defaults to a rolling 30 day activity count. This means that the activity will fluctuate from day to day because...

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Why do some devices track moves, steps and miles and others don't?

Some activity trackers collect moves, steps, and miles while others only track workouts. When you wear your device around all day, due to the 3-D accelerometer technology, the devices pick up activity all th...

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What is a Fitness Event?

A fitness event is an event in your day where the activity is considered "fitness level" because it was performed at a higher intensity than your normal, routine activity. For example, you wear your third-pa...

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What devices log Fitness Events?

Currently, the dashboard is compatible with the following manufacturer to provide fitness events: Fitbit Fitbit App and Web Portal Garmin Garmin Connect App Garmin VivoActive Jawbone UP 2, UP 3, UP 4, UP...

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What devices capture routine activity?

Currently, the dashboard is compatible with the following manufacturer to provide routine activity: DHS Group Movband 2 Movband 3 Movband 4 Fitbit Flex, Charge, Charge HR, Force, One, Surge, Ultra, Zip, F...

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