Move Dashboard FAQs

It has been more than 2 business days and I still haven’t received a reply from info@dhsgroup.com — HELP!

First, check your spam folder (and make sure you add info@movable.com to your address book so that you receive future emails). If you are a Gmail user, please look in the Promotions tab of your inbox, drag the...

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Why do some devices track moves, steps and miles and others don't?

Some activity trackers collect moves, steps, and miles while others only track workouts. When you wear your device around all day, due to the 3-D accelerometer technology, the devices pick up activity all th...

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How do I set my Primary Device?

You'll want the device that you use for your routine activity and to view your activity in your dashboard to be your primary device. Any additional devices will only pull in your fitness events. To set your ...

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What is a Fitness Event?

A fitness event is an event in your day where the activity is considered "fitness level" because it was performed at a higher intensity than your normal, routine activity. For example, you wear your third pa...

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What devices log Fitness Events?

Currently, the dashboard is compatible with the following manufacturer to provide fitness events: Fitbit Fitbit App and Web Portal Garmin Garmin Connect App Garmin VivoActive Jawbone UP 2, UP 3, UP 4, UP...

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What devices capture routine activity?

Currently, the dashboard is compatible with the following manufacturer to provide routine activity: DHS Group Movband 2 Movband 3 Movband 4 Fitbit Flex, Charge, Charge HR, Force, One, Surge, Ultra, Zip, F...

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Why are some of my activity bars in my dashboard navy blue and some teal?

Your dashboard should display your activity in a bar graph forms with teal columns. If you have a navy blue bar, it denotes that a fitness event was added to that day. Some third party manufacturers and dev...

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How can I edit a fitness event?

Currently, there is not a way to edit a fitness event in your Movable dashboard. You may try to edit the event in your manufacturer's account and when your activity syncs it may update in your Move account.  ...

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Is there a limit to how many devices I can add to my account?

No. You can only have 1 Movband registered with your account but can have as many third party devices registered with your account as you wish. 

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How do I add a fitness event to my Move account?

There is not a manual way to enter a fitness event into your Move account. If your third party device supports fitness activity, you just need to ensure the event has been added in your manufacturer's account. ...

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